Introduction to Enterprise Systems

Course Objectives

At the end of the course, students will be able to

• explain what enterprise systems are and their implementation process,
• explain the role of business processes in support of implementation of enterprise systems, and
• analyse and discuss real-world cases pertinent to enterprise systems.

Course Description

The course will serve as an introduction to the implementation of enterprise systems within organizations. Functionalities and purposes of enterprise systems will be presented and analyzed, including enterprise resource planning (ERP) systems, customer relationship management (CRM) systems, and supply chain management (SCM) systems. The course will, in particular, introduce enterprise systems, examine the implementation process of ERP systems, covering business processes, ERP architecture, ERP usage, implementation tools and methodology, project planning, enterprise systems integration, change management, and vendor/product selection.

Course Content

1. Introduction
2. ERP Technology
3. ERP & Business Process Redesign
4. ERP & Process Mapping
5. ERP Life Cycle: Planning, Selection, Implementation
6. ERP Financial Management
7. ERP Human Capital Management
8. ERP Security & Assurance
9. ERP & Business Analytics